|
|
Post by mysteryshop on Jun 14, 2011 6:16:06 GMT -5
A mystery shopper may simply walk into a restaurant and order a meal, or she may be assigned a specific challenge to test the flexibility of customer service. A mystery shopper may inform the hostess of a restaurant that she is allergic to salt, for example. The restaurant's response to such an unusual request may be part of the test. A mystery shopper may also act hard to please or attempt to return merchandise without proper receipts. This can help managers expose holes in a security system or discover employees who are rude to difficult customers.
|
|
|
|
Post by hayaat909 on Jun 21, 2011 5:56:55 GMT -5
Professional mystery shopping companies provide different levels of quality control analysis, from a simple sales transaction to an in-depth evaluation of the premises, staff and merchandise. Often, a part-time mystery shopper is asked to purchase a specific product, such as a hamburger from a fast food restaurant, then fill out a detailed form concerning the experience.
|
|
|
|
Post by deliveryboy07 on Jun 23, 2011 8:20:59 GMT -5
A mystery shopper may simply walk into a restaurant and order a meal, or she may be assigned a specific challenge to test the flexibility of customer service. A mystery shopper may inform the hostess of a restaurant that she is allergic to salt, for example. The restaurant's response to such an unusual request may be part of the test. A mystery shopper may also act hard to please or attempt to return merchandise without proper receipts. This can help managers expose holes in a security system or discover employees who are rude to difficult customers.
|
|
diya
New Member
Posts: 20
|
Post by diya on Jul 16, 2011 2:55:41 GMT -5
A mystery shopper may simply walk into a restaurant and order a meal, or she may be assigned a specific challenge to test the flexibility of customer service. A mystery shopper may inform the hostess of a restaurant that she is allergic to salt, for example. The restaurant's response to such an unusual request may be part of the test.
|
|
