Online Reputation Management?

[bessiehudson]

The use of online reputation management allows companies to directly reach out and interact with unhappy customers to resolve their problems, improving customer service while managing their appearance online. Many companies use social networking platforms to communicate directly with consumers with everything from product promotions to solicitations for suggestions on ways they can improve.Online reputation management is a public relations tool used by companies and individuals to shape the way they are viewed online. It involves seeking out references, interacting with people online, generating positive references and content, and addressing negative content found online.




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